Element Karbon (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit or interact with our website, we may collect the following information:

• Personal information such as your name, email address, shipping address, billing address, phone number, and payment details when you place an order or contact us

• Order and transaction information

• Technical data such as IP address, browser type, device information, and browsing behavior through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders, payments, returns, and exchanges

• Communicate with you regarding orders, enquiries, or customer support

• Improve our website, products, and customer experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal and regulatory obligations

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only where necessary, including:

• Payment processors and shipping providers to complete your order

• Service providers who assist with website operations and analytics

• Legal authorities where required by law

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze site traffic, and improve your browsing experience. You can control or disable cookies through your browser settings, though some site features may not function properly.

Data Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information. To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
warehouse@customerservice.com